Terms & Conditions
The terms and conditions of EURO FLOORING, which will hereafter be referred to as the company,
1. Calculations. Any estimate, unless otherwise specified, is based on current prices and may be subject to a fair and reasonable adjustment to reflect any price change that may take place between the date the estimate is issued and the date the official company invoice or receipt is issued, or the date the invoice is paid, whichever comes first.
2. Momentum. After a contract is established, time is not of the essence unless otherwise agreed upon in writing by the company. The Company will do everything in its power to accommodate customers’ requests, but it is unable to promise a precise delivery date or time.
3. Refunds. Generally speaking, cancellations are not allowed unless there is a reason why the supplies needed cannot be acquired. At such a point, the company may, in its sole discretion, terminate the impacted portion(s) of the contract.
4. Matching colors and designs. (a) The company will make every effort to ensure a colour and/or design match when two or more flooring pieces are used on the same contract, but this cannot be guaranteed. (b) It is almost impossible to obtain a design match in every place on a contract incorporating stairs. (c) Some carpet kinds, including printed or sculpted tufted carpets, make it very hard to duplicate the pattern.
5. Shading & Pile Pressure. All carpets, but particularly those with simple grounds, are susceptible to shading, which is the uneven crushing of the pile surface that results in bright and dark spots. All textiles have these innate inclinations, which the company cannot stop. For complaints resulting from these consequences, the company disclaims all liability.
6. Conversion. The company does not carry out any installation of the products listed on this invoice. Installers, who work independently, handle the installation. The buyer may choose any other appropriately competent individual or the fitter that the company recommends. If the buyer requests that the company set up the fitting, the buyer must pay the fitting administration fee of £25.00 to the company so that it may organize, coordinate, and manage this service. This is on top of the fitting fee that the fitter is paid. Before giving the independent fitter any money, the clients must make sure they are happy with the installation.
7. Refund and Restocking Fee Policy
1. Refund Eligibility
We strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, you may be eligible for a refund under the following conditions:
– The item must be returned within [14] days of the purchase date.
– The item must be in its original condition, unused, and with all original packaging and accessories.
– Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Items Not Eligible for Refund
Certain items are non-refundable, including:
– Display items )
– Customized or personalized items
– Items marked as final sale
–
3. Restocking Fees
A restocking fee of 25% will be applied to items that are returned for reasons other than defects or shipping errors. This fee covers the cost of inspecting, repackaging, and restocking the item.
4. Process for Returning Items
To initiate a return, please contact our customer service team at info@euro-flooring.co.uk to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, you can return the item to the following address:
[10 Kingfisher Business Park London MK42 0NY] 01234247780
Please include the RMA number and proof of purchase with your return.
5. Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [14] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Deposit and Shipping Costs
Deposits and shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. You are also responsible for paying the shipping costs for returning your item.
7. Exceptions
If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs, and no restocking fee will be applied.
8. Contact Us
If you have any questions about our refund and restocking fee policy, please contact us at:
[EURO FLOORING]
[info@euro-flooring.co.uk]
[01234247780]
9. Title preservation. Unless and until the company has received complete payment for all items delivered, regardless of whether such products are included on this invoice or any other invoice or receipt that the company issues to the buyers,
(a) The company will continue to be the owner of the items; the buyer will not acquire a good title. (b) The buyer is not permitted to transfer the products to another person. (c) The company, its employees, and authorized agents reserve the right to reclaim from the purchaser any goods to which the company retains title, as well as to recoup from the purchaser all associated costs, if goods have been supplied without payment or if payment is in default.
(d) The buyer shall be considered in default of payment, and paragraphs 8(a), 8(b), and 8(c) will apply if any check, charge card payment, or credit/debit card payment submitted in payment for goods delivered is later dishonored.
10. Interest and Additional Fees. (a) The Company shall be entitled to interest on the entire outstanding amount at a rate of 20% per calendar month or part month from the due date until payment in full is received; (b) The Company reserves the right to change the interest rate from time to time; and (c) If a check, charge card, or credit/debit card payment is returned, the Company reserves the right to charge an administration fee of £99.00 for each item so returned. These terms and conditions are outlined in paragraph 7 above. In addition to any money in arrears and interest thereon, any such administration fee will be assessed.
11. Adequate Law. The interpretation of any contracts covered by these conditions will follow English law.
