Delivery Information

Euro Flooring – Delivery Policy

Last updated: 31 October 2025

We aim to make every delivery as smooth and reliable as possible. This Delivery Policy explains how and when your orders are shipped, what to expect on arrival, and what to do if something goes wrong.

1. Delivery Coverage

Euro Flooring delivers to addresses across mainland United Kingdom. If you live outside mainland UK (for example, Northern Ireland, the Scottish Highlands, or offshore islands), please contact us before placing your order so we can confirm whether delivery is available and provide a tailored quotation.

2. Delivery Times

Delivery times vary depending on product type and stock availability, but most orders arrive within 1–7 working days from the date your payment is confirmed.

Products that are made to order, special-order, or temporarily out of stock may take longer. We will notify you if your delivery is expected to exceed this timeframe.

3. Delivery Charges

Delivery charges depend on the weight, size, and destination of your order. All costs are displayed at checkout before you complete payment. For larger or palletised deliveries, an additional handling fee may apply. We always aim to keep delivery costs as fair and transparent as possible.

4. Delivery Method

We use reputable national couriers and specialist flooring transport partners to ensure safe and secure delivery. Some heavier or bulkier products (such as tiles, laminate packs, and LVT pallets) may be delivered using palletised freight services. These deliveries are made to the kerbside at the nearest safe access point to your property.

5. Receiving Your Delivery

Deliveries are made Monday to Friday during standard working hours. Someone must be present to receive and sign for the goods.

Please inspect your order carefully before signing for it. If any items are missing or appear damaged, mark the delivery note as “damaged” and take clear photos. Contact us immediately at info@euro-flooring.co.uk within 48 hours of delivery so we can resolve the issue quickly.

6. Missed Deliveries

If a delivery attempt fails because nobody is available or incorrect address details were provided, a re-delivery charge may apply. Couriers typically provide tracking information via email or text message so you can monitor your shipment.

7. Large and Heavy Deliveries

Flooring, tiles, and other large products are delivered to the kerbside only. Drivers are not required to move goods inside your property. Please ensure that adequate help is available on the delivery day to carry items indoors.

8. Delays Beyond Our Control

We do our best to meet estimated delivery times, but occasional delays may occur due to factors beyond our control such as weather, courier issues, or supply chain delays. We’ll notify you promptly if your order is affected and work to resolve it as quickly as possible.

9. Damaged or Incorrect Deliveries

If your goods arrive damaged or incorrect, email us within 48 hours at info@euro-flooring.co.uk with your order number and photos of the issue. We’ll arrange a replacement, refund, or exchange depending on the situation.

10. Contact Us

If you have any questions about delivery arrangements or need to discuss a specific order, please contact:

Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY, United Kingdom
info@euro-flooring.co.uk