Delivery Information
Euro Flooring – Delivery Policy
Last updated: 31 October 2025
At Euro Flooring we aim to deliver your order quickly, safely, and efficiently. This Delivery Policy explains where we deliver, expected delivery times, and what to do if a problem occurs with your order.
1. Delivery Coverage
Euro Flooring delivers to addresses across mainland United Kingdom. If you are located outside mainland UK (including Northern Ireland, the Scottish Highlands, or offshore islands), please contact us before placing an order so we can confirm availability and provide a delivery quotation if applicable.
2. Delivery Times
Delivery times depend on product type and stock availability. Most orders are delivered within 3–5 working days after payment confirmation.
Special order, made-to-order, or temporarily out-of-stock products may take longer. If this occurs, we will notify you as soon as possible with an updated delivery estimate.
3. Delivery Charges
Delivery charges depend on the size, weight, and destination of your order. All delivery costs are clearly displayed at checkout before payment is completed.
Larger or palletised deliveries may incur additional handling charges. We always aim to keep delivery costs transparent and fair.
4. Delivery Method
We work with reputable national couriers and specialist flooring transport partners to ensure your order arrives safely.
Heavy or bulky products such as laminate packs, tiles, and LVT pallets are typically delivered using palletised freight services. These deliveries are made to the kerbside at the nearest safe access point to your property.
5. Receiving Your Delivery
Deliveries are usually made Monday to Friday during standard working hours. Someone must be present to receive and sign for the goods.
Please inspect your order carefully before signing the delivery receipt. If visible damage is present, sign the courier note as "Damaged" and take clear photographs.
6. Missed Deliveries
If a delivery attempt fails because no one is available or incorrect delivery details were provided, a re-delivery charge may apply.
Most couriers provide tracking information via email or text message so you can monitor your shipment.
7. Large and Heavy Deliveries
Due to the weight of flooring products, deliveries are made to the kerbside only. Drivers are not required to move goods inside your property.
Please ensure that adequate help is available on the delivery day to move goods indoors if required.
8. Delays Beyond Our Control
While we aim to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including severe weather, courier disruptions, or supply chain issues.
If your order is affected, we will notify you as soon as possible and work to resolve the situation quickly.
9. Damaged, Missing or Incorrect Deliveries
Please inspect your goods immediately upon delivery.
If your goods arrive damaged, missing, or incorrect, you must notify us within 24 hours of delivery by emailing info@euro-flooring.co.uk with your order number and clear photographs of the issue.
Once we receive your report, we will review the situation and arrange a suitable resolution such as a replacement, exchange, or refund where appropriate.
Failure to report delivery issues within 24 hours may affect our ability to process a claim with the courier.
10. Contact Us
If you have any questions about delivery arrangements or need assistance with an order, please contact:
Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY
United Kingdom
Email: info@euro-flooring.co.uk