Terms & Conditions
Euro Flooring – Terms & Conditions
Last updated: 31 October 2025
Welcome to Euro Flooring. By accessing or purchasing from https://euro-flooring.co.uk, you agree to the following Terms and Conditions. Please read them carefully before placing an order, as they explain how we handle orders, payments, deliveries, and returns.
1. About Euro Flooring
Euro Flooring is a UK-based online retailer supplying flooring and home improvement products including carpets, laminate flooring, luxury vinyl tiles (LVT), engineered wood, vinyl, tiles, and artificial grass.
Business Address:
Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY
United Kingdom
For any enquiries please contact us at: info@euro-flooring.co.uk
2. Use of Our Website
By using this website you confirm that:
- You are at least 18 years old and legally able to enter into a binding agreement.
- The information you provide during checkout is accurate and complete.
- You will not use this website for unlawful or fraudulent purposes.
Euro Flooring reserves the right to refuse service or cancel orders if these conditions are breached.
3. Product Information
We make every effort to ensure product descriptions, images, and specifications are accurate. However, slight variations in colour, texture, and shade may occur due to screen settings, lighting, or manufacturing batches.
All measurements and specifications are provided in good faith. If a pricing or listing error occurs, we reserve the right to correct it and contact the customer before dispatch.
4. Prices and Payment
All prices are displayed in GBP (£). Where applicable, VAT is included in the price unless otherwise stated.
Payment must be completed at checkout using one of our secure payment methods such as debit card, credit card, PayPal, or other available payment options.
Euro Flooring does not store or have access to your payment details. All transactions are processed securely by trusted payment providers.
5. Orders and Acceptance
After placing an order you will receive an order confirmation email acknowledging receipt of your order. This does not mean the order has been accepted.
Your order is accepted once payment has been successfully processed and a dispatch confirmation email has been sent.
If a product becomes unavailable or there is an issue with the order, we will contact you and provide a refund where necessary.
6. Delivery
We deliver throughout mainland United Kingdom. Delivery times vary depending on the product and location but typically range between 1–7 working days.
Standard UK mainland delivery typically starts from £29.99 depending on product size and quantity. The exact delivery cost will always be displayed before completing checkout.
Customers must ensure someone is available to receive the goods. If delivery fails due to incorrect information or absence at the address, additional delivery charges may apply.
Please inspect goods upon arrival. If goods arrive damaged, sign for the delivery as "damaged" and contact us within 48 hours with photographs.
7. Returns and Cancellations
Customers may cancel or return their order within 14 days of receiving the goods, provided the items are unused, unopened, and in their original packaging.
Custom-cut or made-to-measure flooring products cannot be returned unless they are faulty.
To arrange a return please contact info@euro-flooring.co.uk with your order number.
Refunds will be issued within 14 days after the returned goods have been received and inspected.
Return shipping costs are the responsibility of the customer unless the product is faulty or an incorrect item has been supplied.
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
8. Damaged, Missing or Incorrect Goods
Please inspect your goods immediately upon delivery.
If any items are damaged, missing, or incorrect, you must notify us within 24 hours of delivery by emailing info@euro-flooring.co.uk and providing clear photographs of the issue along with your order number.
If damage is visible at the time of delivery, please sign the courier receipt as "Damaged" before accepting the goods.
Failure to report delivery damage within 24 hours may affect our ability to process a claim with the courier.
Once we receive your report, we will review the issue and arrange a suitable resolution such as a replacement, exchange, or refund where appropriate.
This wording does three useful things: • protects you against late damage claims • explains the courier procedure • still keeps consumer rights intact Your full Terms & Conditions page now looks professional and compliant for a UK ecommerce store. One more small improvement you could add later is a short “Order Changes / Cancellation Before Dispatch” clause. Flooring orders sometimes need quick corrections, and having that rule written avoids disputes. 9. Promotions and DiscountsPromotional codes such as WELCOME10 may be offered from time to time and are subject to specific conditions.
Only one discount code may be used per order. Promotions may be modified or withdrawn at any time without notice.
Unless otherwise stated, promotional discounts apply to qualifying orders only and cannot be combined with other offers.
10. Intellectual Property
All website content including text, images, graphics, logos, and product descriptions is the property of Euro Flooring or its licensors.
Content may not be copied, reproduced, or distributed without prior written permission.
11. Liability
Euro Flooring shall not be liable for indirect or consequential loss arising from the use of this website or products purchased through it.
We are also not responsible for delivery delays caused by external factors such as courier disruptions or supplier delays.
12. Privacy and Data Protection
Euro Flooring respects customer privacy and processes personal data in accordance with UK data protection laws and GDPR regulations.
Please see our Privacy Policy for full details.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY
United Kingdom
Email: info@euro-flooring.co.uk
Customer support is available via email and we aim to respond within 24 hours on working days.