Terms & Conditions
Euro Flooring – Terms & Conditions
Last updated: 31 October 2025
Welcome to Euro Flooring. By visiting or purchasing from https://euro-flooring.co.uk, you agree to the following Terms and Conditions. Please read them carefully before placing an order. These terms explain how we handle orders, payments, deliveries, and promotions.
1. About Euro Flooring
Euro Flooring is a UK-based retailer offering high-quality flooring and home improvement products, including carpet, laminate, LVT, engineered wood, vinyl, tiles, and artificial grass.
Business address:
Euro Flooring, Unit 10 Kingfisher Business Park, Bedford, MK42 0NY, United Kingdom.
For any queries, please contact us at info@euro-flooring.co.uk.
2. Use of Our Website
By using this website, you confirm that:
- You are at least 18 years old and legally able to enter a binding agreement.
- The information you provide during checkout is accurate and complete.
- You will not use the site for unlawful or fraudulent activity.
We reserve the right to refuse service or cancel any order if we believe these conditions have been breached.
3. Product Information
We do our best to ensure all product images, descriptions, and details are accurate. However, slight variations in colour, tone, and texture may occur between batches or due to differences in screen settings.
All sizes, measurements, and descriptions are provided in good faith. If a pricing or listing error occurs, we will correct it and contact you before dispatching the order.
4. Prices and Payment
All prices shown on our website are in GBP (£) and do not include VAT. Payment must be made in full at checkout using one of our secure online payment methods (debit or credit card, PayPal, or other options listed on our website).
We do not store or have access to your payment details. All transactions are processed securely through our payment provider.
5. Orders and Acceptance
When you place an order, you’ll receive an order confirmation email. This acknowledges that we’ve received your order but does not mean it has been accepted. Your order is officially accepted once payment is confirmed and a dispatch email has been issued.
If any item is unavailable or there is an issue with your order, we’ll notify you immediately and issue a refund where necessary.
6. Delivery
We deliver to addresses across mainland UK. Delivery times vary by product type and location, but most items arrive within 1–7 working days. Delivery charges will be shown at checkout before payment.
Please ensure someone is available to receive the goods. If delivery fails due to incorrect information or no one being present, re-delivery fees may apply.
Inspect your goods immediately upon arrival. If damaged, sign as “damaged” and email info@euro-flooring.co.uk with photos within 48 hours.
7. Returns and Cancellations
You may cancel or return your order within 14 days of receiving it, provided the products are unused, unopened, and in their original packaging.
Custom-cut or made-to-measure flooring products cannot be returned unless faulty.
To arrange a return, contact info@euro-flooring.co.uk with your order number. Refunds will be processed within 14 days after the returned items have been received and checked.
Return shipping costs are the customer’s responsibility unless the product is faulty or an incorrect item was sent.
8. Damaged or Faulty Goods
If your order arrives damaged or defective, contact us within 48 hours with clear photos and your order details. We’ll assess the issue and offer a replacement, exchange, or refund as appropriate. We may request that damaged goods be returned for inspection before issuing a replacement or refund.
9. Promotions and Discounts
Promotional codes (such as WELCOME10) are valid for online purchases only and may be subject to change or withdrawal at any time.
Only one promotional code can be used per order. Discounts cannot be applied to sale items or combined with other promotions.
The WELCOME10 discount applies to orders of £650 or more, calculated before delivery charges.
Euro Flooring reserves the right to modify, suspend, or withdraw promotions at any time without prior notice.
10. Intellectual Property
All content on this website — including text, product descriptions, photos, graphics, and logos — belongs to Euro Flooring or its licensors. You may not reproduce, distribute, or reuse any material for commercial purposes without our written permission.
11. Liability
Euro Flooring is not responsible for any indirect or consequential loss arising from the use of our website or products, or for delivery delays caused by factors outside our control such as courier disruptions or supplier delays.
Your statutory rights as a consumer remain unaffected.
12. Privacy and Data Protection
We respect your privacy and handle personal information in accordance with UK data protection laws (GDPR). Information collected through this website is used only to process your orders and provide customer support.
For full details, please see our Privacy Policy.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England.
14. Contact Us
Euro Flooring
Unit 10 Kingfisher Business Park
Bedford, MK42 0NY, United Kingdom
info@euro-flooring.co.uk